Last updated: 31 October 2026
Our products are natural food and herbal products. For food safety, we cannot take back opened or used items. We do, however, stand behind every parcel we send.
Damaged, wrong or defective items
If your parcel arrives damaged, leaking, or with a wrong or defective item, please tell us on WhatsApp (+91 82186 79996) within 48 hours of delivery with:
- your order number,
- clear photos of the product, the packing and the outer box, and
- if possible, a short unboxing video.
After checking, we will send a replacement or refund the amount for the affected item — whichever you prefer, subject to stock.
Not eligible for return
- Opened, used or partly consumed products.
- Damage caused after delivery, wrong storage or misuse.
- Change of mind after dispatch.
- Reports made after 48 hours of delivery, or without photos.
Cancellation
You may cancel an order any time before it is dispatched; a full refund is made for any amount you have paid. Once dispatched, an order cannot be cancelled.
Cash on Delivery refusals
If a COD parcel is refused without a valid reason, we may charge the shipping cost for future orders.
How refunds are made
Approved refunds are sent to the same bank account or UPI ID you paid from, within 7–10 working days of approval. For COD orders we ask for your bank or UPI details to send the refund.
International orders
The same rules apply. Shipping and customs charges paid on international orders are not refundable unless the error was ours.
Contact
Himalayan Flora Svayatt Sahkarita, Dehradun, Uttarakhand · +91 82186 79996 · store@himalayanfloras.com